1. Acceptance of these terms
These Terms & Conditions ("Terms") govern your access to and use of the Bedwise website (bedwise.in), the Bedwise resident and owner apps, and any related services (together, the "Service"). The Service is operated by INFOPRIME EXPORTS AND IMPORTS LLP ("Bedwise", "we", "us").
By creating an account, signing in, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Service.
2. Who can use Bedwise
Bedwise is intended for adults aged 18 and over. By using the Service you confirm that you are at least 18 years old and legally able to enter into these Terms.
- Residents are people who live in, or are looking to join, a paying-guest (PG) accommodation.
- PG owners are people or businesses that operate a PG and use Bedwise to manage it.
- Staff are people an owner authorises to help run a PG (managers, caretakers, collection agents, accountants).
3. Your account
You sign in with your phone number and a 4-digit PIN. You are responsible for keeping your PIN and device secure and for all activity under your account. Tell us promptly if you suspect unauthorised use.
- Provide accurate, current information and keep it up to date.
- Do not share your account or impersonate anyone else.
- One person, one account — accounts are personal to you.
4. What Bedwise is (and isn't)
Bedwise is software that helps PGs and their residents record and manage day-to-day matters — rent records, rooms and beds, meals, complaints, documents and messaging.
Importantly, Bedwise is not:
- a landlord, broker, or real-estate agent;
- a party to the rental agreement between a resident and a PG owner;
- a bank, payment processor or escrow agent for rent or deposits (see section 7); or
- responsible for the condition, legality, safety or conduct of any PG, owner, resident or listing.
Any tenancy, rent, deposit or house-rule arrangement is strictly between the resident and the PG owner. Bedwise records information the parties enter; it does not verify, guarantee or arbitrate it.
5. Residents
- Listings and PG details are provided by owners. Do your own due diligence — visit, verify and read the terms before you commit.
- A booking or reservation you make through the Service may require a reservation fee (see section 7). What that fee covers, and whether it is refundable, is described in our Refund Policy and Cancellation Policy.
- Rent, deposits and any dues are paid to and settled with your PG owner directly. Bedwise only records what is entered.
6. PG owners
- You are solely responsible for your PG — its legality, licences, safety, tax and compliance, and for the accuracy of everything you publish or record (listings, rent, bills, deposits, KYC).
- You must have a lawful basis to collect and store the resident information you enter (including KYC), and must handle it responsibly.
- Access to owner features requires an active subscription (see section 7). If a subscription lapses, PG-management features may become read-only until it is renewed; your data is retained.
- You are responsible for the staff you invite and the permissions you grant them.
7. Payments & fees
Rent and deposits
Bedwise does not process rent or deposits. These are paid directly between resident and owner (cash, UPI, bank transfer, and so on) and merely recorded in the app for a clean shared history.
Reservation fee
Where a booking flow charges a reservation fee, it is collected online through our payment partner. The amount is shown to you before you pay. Refund eligibility is set out in our Refund Policy.
Owner subscription
PG owners pay a subscription to use owner features. The price, billing period and what it includes are shown in the app before you subscribe. Cancellation is governed by our Cancellation Policy.
Taxes
Fees may be exclusive of applicable taxes (such as GST), which will be added where required by law.
8. Your content
You keep ownership of the content you create — messages, complaints, photos, documents and listings. You grant Bedwise a limited licence to host, store, process and display that content solely to operate and improve the Service for you and the people you share it with.
You are responsible for your content and confirm you have the right to upload it. Do not upload anything unlawful, infringing, or that you do not have permission to share.
9. Acceptable use
You agree not to:
- break the law, or use the Service to harass, threaten, defraud or harm anyone;
- post false, misleading or fraudulent listings, payments or records;
- attempt to access accounts, data or systems you are not authorised to;
- probe, scrape, overload, reverse-engineer or disrupt the Service;
- upload malware, or circumvent security, rate limits or access controls; or
- use the Service to send spam or unsolicited marketing.
10. Third-party services
Bedwise relies on trusted providers to run — for example, cloud database and storage, a payment gateway for the reservation fee, and push-notification delivery. Your use of those features may also be subject to the provider's terms. We are not responsible for third-party services outside our control.
11. Disclaimers
The Service is provided on an "as is" and "as available"basis. To the fullest extent permitted by law, Bedwise disclaims all warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any listing, owner or resident is accurate, trustworthy or suitable.
12. Limitation of liability
To the fullest extent permitted by law, Bedwise will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or opportunity, arising from your use of (or inability to use) the Service, or from any dealing between a resident and an owner.
Where liability cannot be excluded, our total aggregate liability to you is limited to the amount of fees you paid to Bedwise in the three (3) months before the event giving rise to the claim.
13. Indemnity
You agree to indemnify and hold Bedwise harmless from claims, losses and expenses arising out of your content, your breach of these Terms, or your dealings with any resident, owner or third party through the Service.
14. Suspension & termination
You may stop using the Service at any time and can delete your account from Settings, or via our account deletion page. We may suspend or terminate access if you breach these Terms, create risk or legal exposure, or where required by law. Some records may be retained after deletion as described in the Privacy Policy (for example, financial records kept for tax compliance, with your name anonymised).
15. Changes to these terms
We may update these Terms as the Service evolves. When changes are material, we will update the "Last updated" date and, where appropriate, notify you in-app. Continuing to use the Service after a change means you accept the updated Terms.
16. Governing law & disputes
These Terms are governed by the laws of India. Subject to any non-waivable rights you have, the courts at Addanki, Andhra Pradesh, India will have exclusive jurisdiction over any dispute. We encourage you to contact us first — most issues are resolved quickly by email.
17. Contact
Questions about these Terms? Email contact@bedwise.in or visit our Contact page.