1. Overview
"Cancellation" can mean a few different things on Bedwise — cancelling a booking, moving out of a PG, ending an owner subscription, or deleting your account. This policy covers each. For getting money back, read it together with our Refund Policy.
2. Cancelling a booking (residents)
- Before the owner confirms: you can cancel a pending booking request at any time. If a reservation fee was collected, it is refundable per the Refund Policy.
- After the owner confirms: the owner has held a bed for you. Whether the reservation fee is refundable depends on the cancellation window shown at checkout. If you cancel within any stated free-cancellation window, you're eligible for a refund; after it, the fee may be retained.
- If the owner cancels or the bed becomes unavailable, you get a full refund of any reservation fee.
3. Moving out of a PG
Ending your stay at a PG is an arrangement between you and your PG owner — including any notice period, dues and deposit return you agreed with them. Bedwise helps by letting you record a vacating noticeand keeping a clear history, but it is not a party to that agreement and does not decide notice periods or deposit refunds.
- Give notice to your owner as per the terms you agreed.
- Settle dues and deposit directly with the owner; the app records the outcome.
4. Cancelling an owner subscription
- You can cancel your PG subscription at any time from the owner app's billing settings, or by emailing us.
- Cancelling stops future renewals. Your PG keeps its owner features until the end of the period you've already paid for.
- Subscriptions are billed per period and are not pro-rated — see the Refund Policy for when a refund may apply.
- After a subscription lapses, PG-management features may become read-only until you renew. Your data is retained and nothing is deleted just because a subscription ended.
5. Cancelling (deleting) your account
You can permanently delete your account at any time from Settings, or from our public Delete your account page. Deletion removes your personal profile and identifying data.
- Some records may be retained in anonymised form where the law requires it (for example, financial records kept for tax compliance) — the detail is in our Privacy Policy.
- If you own a PG, you may need to transfer, close or leave it before your account can be deleted. The deletion screen will tell you what's blocking and where to act.
6. When we may cancel or suspend
We may suspend or cancel access where you breach our Terms & Conditions, where there is fraud or risk to others, or where the law requires it. Where practical and lawful, we'll give you notice and a chance to put things right.
7. How to cancel
- A booking: from the booking in the resident app, or email us.
- A subscription: from billing settings in the owner app, or email us.
- Your account: Settings → delete account, or the public deletion page.
Need a hand? Email support@bedwise.in with your account phone number and what you'd like to cancel.
8. Contact
Email support@bedwise.in or use our Contact page. Related: Refund Policy · Terms & Conditions.